Customer Experience Service Lead — Shape IT Journeys
Job in
Gloucester, Gloucestershire, GL1, England, UK
Listed on 2026-08-28
Listing for:
ED ENERGY
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
EDF Energy in the UK is seeking a Service Lead to shape and improve end-to-end customer experiences across Enterprise IT. You will champion customer journeys, ensure services are accessible and easy to navigate, and focus on delivering outcomes colleagues need most.
This is a 12-month fixed-term contract with a starting salary of £50,000 per annum and a potential annual bonus. You will work flexibly across the UK with occasional travel to London, Exeter and other EDF locations, partnering with
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