Gloucester, Front of House & Security Brand Ambassador; STARS

We have a fantastic and exciting opportunity for an experienced Front of House Brand Ambassador to join our STARS team Working for one of our high-profile clients in Gloucester GL3 4AQ
.

STARS at Securitas provide a two roles in one service to our clients their staff visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services Front of House Concierge Facilities Office Management/Coordination Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

• 50 hours per week
• Monday
  - Friday
• Shifts
  • Monday
    - Thursday 07:30 - 18:00
  • Friday 07:30 - 15:30
• 17.27 Per Hour
• Responsibilities:
• Meet and greet all staff visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception lobby office etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager Office Manager etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff visitors contractors etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values brand identity and culture of both

Qualifications :

Essential criteria:

• 5 year checkable history
• Exceptional Customer service skills
• Computer literate

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

• Smart and professional appearance.
• Flexible professional and adept at working under pressure.
• Outstanding written verbal and oral communication skills.
• Customer oriented with energy and a passion for high-level service.
• Working knowledge of administrative computer packages such as MS Office GSuite etc.
• Approachable polite and proactive.
• Punctual and trustworthy.
• Great time management and the ability to multitask.
• Have the ability to work independently and as part of a team.
• Able to use initiative and highly adaptable
• Experienced in Customer Service Front of House Concierge Hosting or Customer facing role ideally within a corporate environment.
• Demonstrate the values of integrity vigilance and helpfulness which Securitas prides itself on.

Additional Information :

Company Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support including financial emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands online shopping holidays days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISAs
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100s of eLearning courses
• Accredited courses by C&G ILM IOSH and SIA
• Leadership Development programs both local and global

Remote Work :

No

Employment Type :

Full-time