Service Lead: Customer Experience & Journeys
Job in
Gloucester, Gloucestershire, GL1, England, UK
Listed on 2026-09-03
Listing for:
HPC Jobs Service
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
EDF is seeking a Service Lead to shape end-to-end customer experiences across Enterprise IT. You will champion customer journeys, ensuring services are accessible, navigable and outcomes-focused, with a focus on delivering value across colleagues.
The role is a 12-month fixed-term contract with a starting salary of £50,000 per annum and a potential annual bonus. Flexible working across the UK is offered, with occasional travel to London, Exeter, and other EDF locations when needed.
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