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Helpdesk Administrator - Telecommunications
Job in
Quedgeley, Gloucester, Gloucestershire, GL1, England, UK
Listed on 2026-10-18
Listing for:
Anderson Recruitment Ltd
Full Time
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!
Responsibilities:
- Communicate with customers via phone & email to assist with inquiries and issues
- Provisioning and managing orders for Broadband, Mobile & VOIP systems
- Keeping customers informed of the progress of their orders
- Perform data entry tasks accurately and efficiently
- Resolve customer complaints in a professional manner
- Maintain a high level of phone etiquette at all times
Candidate Attributes:
- Strong communication skills with the ability to interact effectively with customers
- Excellent data entry skills with attention to detail
- Ability to analyse information and solve problems efficiently
- Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential
Hours – Monday – Friday – 8.30am – 5pm with hybrid / flexible working options
Salary - £25-30k depending on experience + benefits
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