Helpdesk Administrator - Telecommunications
Listed on 2026-10-19
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!
Responsibilities:
- Communicate with customers via phone & email to assist with inquiries and issues
- Provisioning and managing orders for Broadband, Mobile & VOIP systems
- Keeping customers informed of the progress of their orders
- Perform data entry tasks accurately and efficiently
- Resolve customer complaints in a professional manner
- Maintain a high level of phone etiquette at all times
Candidate Attributes:
- Strong communication skills with the ability to interact effectively with customers
- Excellent data entry skills with attention to detail
- Ability to analyse information and solve problems efficiently
- Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential
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