Customer Service Advisor No Weekends Finish
Listed on 2026-10-31
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Pay & Benefits
- Salary: £30,000 – £32,000 basic per annum
- Hours: Monday to Thursday, 8:00 AM – 5:00 PM | Friday, 8:00 AM – 4:00 PM (
NO WEEKENDS / EARLY FRIDAY FINISH
) - Perks: 28 days holiday (including bank holidays), company pension scheme, employee discounts on vehicle servicing and repairs, free secure on-site parking, modern workshop facilities.
- Training & Development: Fully supported ongoing training in workshop management systems, customer relations, and automotive service operations.
- Workload: Managing incoming customer inquiries, scheduling MOTs & servicing bookings, creating job cards, advising on repairs, liaising with technicians, and processing payments.
We are a highly established, family-owned independent garage operating in the Cheltenham area, with a reputation built over 30+ years of friendly, personal service. Known for our supportive, zero-corporate-pressure culture and high staff retention, we pride ourselves on offering complete automotive solutions—from routine servicing and MOTs to specialist repairs, in a modern, well-equipped work environment.
Role OverviewSeeking a friendly, organized Service Advisor / Motor Receptionist to join our front-of-house workshop team. In this key customer-facing role, you will be the bridge between our valued customers and workshop technicians, delivering exceptional front-of-house service, scheduling appointments, explaining service/repair requirements clearly, and ensuring smooth daily garage operations.
Requirements- Previous experience as a Service Advisor, Motor Receptionist, Automotive Aftersales Advisor, or in a fast-paced retail/customer service environment.
- Strong communication skills with a customer-first attitude.
- Solid computer literacy and familiarity with workshop management software or customer databases.
- Strong organizational skills with the ability to multitask effectively.
- Full UK driving licence is advantageous, but not essential.
- Base: Cheltenham (Free secure on-site parking)
- Road Links: Strategically located with direct access via the A40, A46, and M5 (J11/J11A), offering fast commutes across Gloucestershire.
- Public Transport: Excellent connections via Cheltenham Spa Train Station alongside regular regional bus routes.
- Commutable From: Gloucester, Tewkesbury, Stroud, Cirencester, Evesham, and Winchcombe.
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