Product Support Engineer

Overview

At Dowty, a GE Aerospace company, we are recruiting for a permanent Project Engineer – Product Support. Dowty is a world‑leading manufacturer of integrated propeller systems used in regional and military transport aircraft and marine hovercraft. This role focuses on customer engineering support, production and maintenance operations, and leadership of projects related to reliability, cost reductions, and other improvements.

• Lead the technical strategy for your assigned platform.
• Act as a customer advocate within the company, ensuring major issues and concerns are considered with the appropriate priority.
• Lead safety investigations to arrive at time‑acceptable solutions for the company, customers and authorities.
• Manage customer support requests, including concessions and AOG (aircraft on ground) requests.
• Support programmes across the product lifecycle, including bids, proposals, new product introduction and in‑service support.
• Leverage reliability, operational and financial data to identify and advocate improvement opportunities for the assigned platform and the broader business.
• Support customer meetings with the programme manager, including leadership of technical solutions.
• Assure documentation of technical data generated for the assigned projects consistent with company policy and customer requirements.
• Participate as a presenter or reviewer in technical and programme reviews.
• Manage a test programme to validate design change and manage continued airworthiness.
• Apply established project‑management tools to manage technical requirements from customers, company and regulatory authorities; build and lead integrated product teams; mentor team members.
• Manage all functions to ensure robust scope, schedules and risk assessments are developed to deliver project commitments.
• Ensure assigned projects are delivered within financial and contractual constraints and through established company procedures.
• Create project estimates and support company strategic planning processes, including annual budgets, spend forecasts, resource planning and funding requirements.
• Develop statements of work to engage external engineering support where needed.
• Contribute to the development of the project engineering function and represent the management team when necessary.

• Experience working with complex safety‑critical products within customer or operationally focused environments.
• Knowledge of airworthiness requirements and safety‑critical product expertise.
• Demonstrated ability to integrate and lead cross‑functional teams, ranging from engineering to manufacturing, sourcing and external suppliers.
• Demonstrated leadership of complex projects using a range of established tools.
• Strong communication and influencing skills with aptitude for interacting at all levels within the business.
• Willingness to travel internationally as required by the business.
• Bachelor’s Degree in a relevant engineering or technical subject, or equivalent relevant experience.

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. If BPSS clearance cannot be obtained, eligibility for the role may be withdrawn on grounds of national security.

Flexible Working – GE Aerospace supports and encourages flexible working arrangements where possible.

Total Reward – A flexible benefits plan, called Flex Choice, offering freedom, choice and flexibility in how you receive your benefits. Default benefits include: a non‑contributory pension, life assurance, group income protection, private medical cover, holiday entitlement of 26 days, and the opportunity to buy or sell hours.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under applicable UK immigration rules, candidates who do not currently have the right to work in the UK may not be appointed to this post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available.