Technical Supervisor

SK Heating and Cooling Ltd is a respected, innovative provider of Refrigeration, Air Conditioning, Mechanical Ventilation and Heating solutions across the South West. We’re known for leading the way in A2L system technology
, with multiple award‑winning projects and a reputation for high‑quality engineering.

We work with a wide range of commercial clients giving you varied, interesting, and technically rewarding work every day.

Location:
Gloucester

Salary: £45,000 to £50,000 Plus Bonuses

Hours: 40 Hours

What We Offer:

Performance bonus opportunities

Life Assurance

360 Wellbeing App - 24/7 access to GP appointments

Death in Service Insurance

Scottish widow pension

Fertility Treatment Support Leave

Paid Maternity Leave

Paid Paternity Leave

Gym & fitness discounts and other lifestyle discounts

Employee Recognition Scheme

Key Responsibilities:

Technical leadership: Lead by example, demonstrating excellent engineering standards, professionalism, honesty and integrity across all aspects of the role.

Engineering support: Provide technical guidance to engineers, helping them resolve complex issues independently, improve fault-finding skills and reduce repeat visits and call-backs.

Team development: Coach, mentor and support engineers at all levels, identifying development needs and working with the Chief Engineer and Training and Compliance Supervisor to improve technical capability.

Team communication: Organise and lead fortnightly engineering meetings, sharing updates, best practice, technical developments and actions from management meetings.

Performance management: Promote a high-performance culture, supporting the team in achieving operational KPIs and a target average chargeable utilisation of 90%.

Technical excellence: Maintain strong practical knowledge of commercial and heavy refrigeration systems, including pack systems, chillers, control panels, commissioning and leak detection.

Industry development: Keep up to date with emerging technologies, industry standards and best practices, introducing relevant improvements and new technical knowledge to the wider team.

Continuous improvement: Identify opportunities to improve processes, procedures, tools, products and service delivery across the Service and Maintenance department.

Collaboration: Work closely with the Chief Engineer, Training and Compliance Supervisor and wider leadership team to improve engineering performance and service quality.

Planning and organisation: Coordinate meetings, communicate agreed actions and ensure responsibilities and deadlines are clearly defined and followed through.

Technical escalation: Record technical support queries and use them as learning opportunities to improve team knowledge, reduce recurring issues and strengthen engineering capability.

City & Guilds qualifications in Air Conditioning and Refrigeration, ideally Levels 1, 2 and 3, or an equivalent NVQ.

F-Gas and ODS Category 1 qualification, or an equivalent recognised qualification in refrigeration and air conditioning installation and maintenance.

Strong technical knowledge of commercial and heavy refrigeration systems, including hydrocarbon systems, pack systems, chillers, control panels, commissioning and leak detection.

A solid understanding of air conditioning and ventilation systems.

Ideally, around 10 years' experience within the refrigeration and air conditioning industry.

Strong leadership, communication and team-development skills, with the ability to motivate and support engineers at different levels of experience.

Excellent fault-finding, problem-solving and decision-making abilities, including the ability to remain effective under pressure.

A proactive approach to continuous improvement, technical development and maintaining high engineering standards.

A professional approach, demonstrating honesty, transparency, integrity and a commitment to leading by example.

Institute of Refrigeration (IOR) registration or a commitment to continued professional development.