Service Controller

£33,000 starting, permanent role, travel benefits, wellness programmes, ongoing training and development, enhanced company pension plan, Mon‑Fri no weekend work, sick pay scheme, free onsite parking

We are seeking a Service Controller in Gloucester to join a world‑renowned, multinational automotive company supporting the service, repairs, permissions, and maintenance of works within the fire division. This service controller role works with an International Vehicle Manufacturer providing effective customer service and building relationships with both internal and external customers for vehicles in transport depots, airports, MOD Sites etc.

• Supervise the maintenance and repair activities and book engineers for Civilian and Military contracts
• Coordinate engineers, manage schedules and bookings, handle breakdown requests and organise the workload of engineers
• Provide effective customer service and build relationships with both internal and external customers
• Action customer repairs, maintenance and breakdowns
• Manage goods in and out of Gloucester stores
• Ensure all jobs are entered onto the appropriate in‑house computer system
• Account management for customers

• Ability to troubleshoot and work under pressure, whilst prioritising the workload
• High standards of customer service
• Experience working with online and internal databases to manage works
• Previous experience in a role that requires planning and managing works
• Previous account management experience
• Previous experience within the automotive industry (preferred)
• Service controller / coordinator experience

If you are interested in this service controller role, please apply now or for further information please don't hesitate to contact Grace at E3 Recruitment.