Credit Controller

About The Role

Benefact Group is looking for a Credit Controller to join our Gloucester office. As a Credit Controller you will provide an effective professional credit control service to the business, maximising performance and contributing to company goals.

• Maintain up-to-date worksheets to provide performance figures and effectively manage collection activity to maximise cash collection and minimise bad debt in line with KPI’s.
• Communicate and liaise with internal and external contacts, providing a prompt and accurate service to maximise efficiency and meet cash collection and overdue targets. The telephone is the main tool.
• Produce regional reports highlighting credit performance results and key issues.
• Promptly and accurately escape credit issues as appropriate to Group Credit Risk Manager, GCM Team Leader, BDM or Credit Agency Administrator in respect of problem accounts to minimise the potential for bad debt.
• Deliver accurate MI within defined timescales.
• Produce appropriate documentation to be used in both internal and external settings ensuring quality is in line with requirements.

• Experience in a credit control role, preferably in the financial services industry.
• Effective negotiation skills utilised with brokers, customers, underwriters and BDM’s.
• Effective relationship building with intermediaries and customers.
• Familiar with direct debit collections by BACS.

• Certificate in Credit Management or level 3 Diploma in Credit Management.

• A competitive salary – discuss it.
• Hybrid working.
• Group Personal Pension – up to 12% employer contribution.
• Generous annual bonus scheme between 6% and 24%.
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
• £200 annual personal grant to a charity of your choice.
• Encouraged to take at least one volunteering day per year.
• Employee Assistance Programme.
• Full study support to gain professional qualifications.
• Access to virtual GP.
• Enhanced maternity and paternity pay.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We aim to become the UK’s number one corporate donor, with strategic objectives to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness and great ambition.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We welcome applications from everyone.

The Group Credit Management team offer a unique opportunity to deal with both our Direct and Intermediary Customers, providing valuable support across the Group and ensuring cash flow remains maximised for the benefit of our group values. We are looking for a self‑motivated, adaptable individual to join our friendly and supportive team.