Credit Control Team Leader FTC

Credit Control Team Leader

Location:

Gloucester
Contract - Full Time 15-Month Fixed Term Contract
Salary - £35,000 - £40,000 per annum (pro rata)
Your new company
Haysare delighted to be working with our client, one of the UK's biggest Facilities Management and professional services company, looking after a large, diverse,blue-chip customer base, from banks and retailers, to hospitals, schools and Government offices. Our client has nearly 100,000 members of staff across overa 100 office locations and thousands of customers and services offered acrossthe country.
Your new role
Our client is looking for an experienced Credit Control Team Leader to co manage a team of 16 Credit Controllers both home and office-based. You will be responsible for maximising cash collection, minimising debt and supporting the resolution of queries and disputes that lead to delayed cash collection.

Our client's team is merging into a wider Shared Service function within the next 15 months, so there will be strong focus on debt reduction and dispute resolution in order to mitigate the transfer of aged debt.
You will lead, coach and develop a hybrid credit control team whilst overseeing daily collections activity and weekly ledger reviews. You'll also:

• Resolve disputes quickly to improve cash flow
• Build strong internal and external stakeholder relationships
• Manage risk, customer onboarding checks, and credit reference data
• Produce accurate cash/debt reporting and KPI insights
• Support projects and process improvements

• Strong communication and coaching skills
• Advanced Excel and solid Power BI/PowerPoint ability
• Experience using customer portals and finance systems
• Proactive, resilient, and solution focused