Credit Controller FTC

Overview

Credit Controller FTC – Gloucester – Full Time. 14 Month FTC. We are looking for an experienced Credit Controller to join our dynamic team within Marlowe where you'll take ownership of one or more ledgers and maximise cash collection across multiple Marlowe Environmental Services businesses. This role supports the transition of Marlowe's Credit Control team moving into Mitie’s Shared Service model as a 14 month fixed term contract.

If you thrive in a fast‑paced, target‑driven environment and enjoy balancing customer engagement with analytical thinking, this could be the perfect next step in your career.

As a Credit Controller, you will be responsible for managing the full credit cycle for your assigned ledger(s) — ensuring invoices are accurate, queries are resolved quickly, and cash is collected on time.

• Managing customer onboarding requirements and assessing associated risks
• Following agreed collections processes to recover overdue debt with accuracy and efficiency
• Working closely with invoicing and portal teams to understand the full end‑to‑end billing journey
• Leading weekly internal calls to drive query resolution and debt reduction
• Building trusted relationships with customers and internal stakeholders
• Reconciling customer accounts and understanding posting/allocation activity
• Ensuring customer master data is accurate and up to date
• Monitoring agreed payment plans and escalating issues early
• Ensuring integrity, compliance and adherence to all MES credit and risk policies

You will have proven experience working within credit control in a fast paced target driven environment as well as holding a strong commercial mindset. You'll also:

• Be a confident communicator able to articulate account statuses and influence customer behaviour
• Customer-focused mindset with a right-first-time approach
• Curious, proactive problem-solver who isn't afraid to challenge the norm
• Beginner-intermediate level Excel (VLOOKUPs, pivot tables, data manipulation)
• Experience using customer portals and payment platforms
• Desirable familiarity with: CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Gold vision, Credit Hound, Credit Safe, Red Fla

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