Credit Controller Team Lead FTC

Contract - Full Time | 15 Month Fixed Term Contract

We're looking for an experienced Credit Control Team Leader to co‑manage a team of 16 Credit Controllers both home and officed based. Marlowe Environmental Services is a multi-entity business across 4 divisions, and you will be responsible for maximising cash collection, minimising debt and supporting the resolution of queries and disputes that lead to delayed cash collection.

The work will be moving into the Mitie Shared Services function within the next 15 months, so there will be strong focus on debt reduction and dispute resolution in order to mitigate the transfer of aged debt.

What will you do?

You will lead, coach and develop a hybrid credit control team whilst overseeing daily collections activity and weekly ledger reviews. You'll also:

• Resolve disputes quickly to improve cashflow
• Build strong internal and external stakeholder relationships
• Manage risk, customer onboarding checks, and credit reference data
• Produce accurate cash/debt reporting and KPI insights
• Support projects and process improvements

What are we looking for?

You will have proven experience within credit control in a target‑driven environment as well as experience managing teams of 10+. Additionally, you'll hold:

• Strong communication and coaching skills
• Advanced Excel and solid Power BI/PowerPoint ability
• Experience using customer portals and finance systems
• Proactive, resilient, and solutions‑focused