Credit Controller FTC

Better places, thriving communities. Credit Controller FTC

Gloucester - Full Time

14 Month FTC

We’re looking for an experienced Credit Controller to join our dynamic team within Marlowe where you’ll take ownership of one or more ledgers and play a key role in maximising cash collection across multiple Marlowe Environmental Services businesses. If you thrive in a fast‑paced, target‑driven environment and enjoy balancing customer engagement with analytical thinking, this could be the perfect next step in your career.

Please note this role is to support in the transition of Marlowe’s Credit Control team moving into Mitie’s Shared Service model as a 14 month fixed term contract.

As a Credit Controller, you will be responsible for managing the full credit cycle for your assigned ledger(s) – ensuring invoices are accurate, queries are resolved quickly, and cash is collected on time.

• Managing customer onboarding requirements and assessing associated risks
• Following agreed collections processes to recover overdue debt with accuracy and efficiency
• Working closely with invoicing and portal teams to understand the full end‑to‑end billing journey
• Leading weekly internal calls to drive query resolution and debt reduction
• Building trusted relationships with customers and internal stakeholders
• Reconciling customer accounts and understanding posting/allocation activity
• Ensuring customer master data is accurate and up to date
• Monitoring agreed payment plans and escalating issues early
• Ensuring integrity, compliance and adherence to all MES credit and risk policies

You Will Have Proven Experience Working Within Credit Control In a Fast Paced Target Driven Environment As Well As Holding a Strong Commercial Mindset. You'll Also

• Be a confident communicator able to articulate account statuses and influence customer behaviour
• Customer-focused mindset with a right-first-time approach
• Curious, proactive problem-solver who isn’t afraid to challenge the norm
• Beginner–intermediate level Excel (VLOOKUPs, pivot tables, data manipulation)
• Experience using customer portals and payment platforms
• Desirable familiarity with: CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Gold vision, Credit Hound, Credit Safe, Red Fla

Our market‑leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

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