TSB | Financial Support Consultant | Grade B | Financial Support | Barnwood Mon

IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

Country:
United Kingdom

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it's all about.

We understand the value of real-world experience the kind you gain by running a household, budgeting for a family, or navigating life's unexpected challenges. These are precisely the skills we need.

As a Financial Paramedic within our award-winning Financial Support telephone-based team you'll spend your time helping our mortgage customers back to financial health. You'll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond
by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Financial services experience is beneficial, but it isn't essential. If you understand how to budget, how household bills work, and the pressures families face - you already have the core skills for this role. Paired with your excellent communication skills, you'll quickly learn the technical side of things and will be able to meet our customer's needs.

• By feeling what the customers feel you'll be able to consistently engage with them in the most productive way when they need us the most.
• Multi-skilled to carry out a variety of telephony-based customer service activities, ensuring that processes, procedure, and regulatory standards are achieved.
• Helping customers in financial difficulty, diagnosing symptoms and tailor making treatments to help our customers back to financial