Credit Controller

Better places, thriving communities.

ROLE: Credit Controller (FTC)

HOURS: 40 hours a week

LOCATION: Gloucester

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Credit Controller who will work in a mixed-location team of 18 responsible for managing debt across multiple Marlowe Environmental Services Ltd businesses. As the owner of one or more ledgers, you will maximise cash collection, minimise debt and collaborate effectively with customers and the wider business to resolve issues and disputes that lead to delayed cash collection.

• Understand requirements for customer onboarding with the ability to assess any associated risks.
• Follow agreed collections processes with accuracy and efficiency, ensuring queries and disputes are resolved quickly with an emphasis on “fix for future”.
• Work with entity invoicing and portal teams to understand the end-to-end invoicing process.
• Lead weekly calls with internal teams to drive down query resolution and debt reduction, with the ability to relay critical information on invoicing and payment behaviour.
• Build excellent networking skills and grow relationships with internal and external customers.
• Reconcile customer accounts, ensuring an understanding of posting and allocation activity.
• Proactively monitor any agreed payment plans and immediately flag any issues that arise.
• Ensure that integrity and compliance are always a priority across all activities performed.
• Adhere to all credit and risk policies for MES.
• Report clear key information to internal and external parties relating to cash collection information, debt status, trends and potential risks.
• Complete reporting requirements accurately and within agreed timescales.

• Excellent communication and negotiation skills with the ability to adapt to differing audiences.
• Work well under pressure, demonstrating agility to change priorities quickly with meticulous attention to detail.
• Exceptional organisational and time-management skills.
• Excel beginner-intermediate level (VLOOKUPs, pivot tables, data manipulation, etc.).
• Good working knowledge of customer payment platforms/portals.
• Desirable knowledge of current systems including CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Gold vision, Credit Hound and Credit Safe.

• High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could…