Customer Service Consultant | S1 | Mortgage & Savings Servicing | Customer Service Operations | Barnwood | FTC

Country:
United Kingdom. Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Supporting TSB's Mortgage & Savings Servicing teams, you'll play an important role in supporting customers throughout their financial journey. Whether helping a customer with their mortgage account or supporting a savings enquiry, you'll help deliver simple, trusted and personalised service that makes a real difference to their experience.

TSB Mortgage & Savings Servicing are looking for a Customer Service Consultant, based at our Barnwood, Gloucester office. In this role, you'll support customers across both Mortgage and Savings Servicing, developing a broad range of skills while helping customers with their everyday banking needs. You'll play an important role in delivering great customer outcomes by providing accurate, efficient and personalised support across a variety of servicing activities.

We're shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers.

• Experience delivering excellent customer service and supporting customers with a range of enquiries and requests
• Strong communication and relationship-building skills, with the ability to understand customer needs and provide clear, practical solutions
• Excellent attention to detail and the ability to process information accurately in a fast-paced environment
• Experience completing administrative or operational tasks while maintaining high levels of accuracy and quality
• A collaborative approach and the ability to work effectively as part of a team
• Confidence learning new processes, systems and products, with a willingness to develop knowledge across multiple servicing activities
• Good problem-solving skills and a focus on achieving positive customer outcomes

Our shifts are Monday to Friday, 9:00am to 5:00pm. Full-time working hours are 35 hours per week.

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive, personally and professionally.

• £500 annual cash allowance to spend on our great range of benefits
• 25 days' holiday plus bank holidays, increasing to 26 days after 5 years' service, with the option to purchase up to 5 additional contractual days per year
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary if you contribute as well, and you can take some of our…