Administrator, Healthcare Administration, Healthcare

We are a friendly GP practice based in Gloucester looking for an administrator to join our admin team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Reports to:
Lead Administrator

• Responsibility for all Medical Administration in the Practice. Working with the Practice Manager, Lead Administrator and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice.
• Administrative Team requirements as assigned, including:
• Document Management and scanning.
• Medical Reports Administration
• Coding of Medical correspondence
• Supporting QOF and other performance indicators and contractual requirements
• GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.
• Dealing with online access requests / queries.
• Referrals - raising referrals, dealing with referral queries from patients
• Patient requests for information (including Subject Access Requests), and medical reports.
• Links to Primary Care Support England, dealing with patient requests, urgent enquiries and patient list validation.
• Compile and submit information reports on compliance status, actions and workplan.

Working conditions

Frequent, prolonged VDU use.

High levels of accuracy and attention to detail essential at all times.

Occasional work in a time pressured environment.

Some exposure to distressing situations and written material.

G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with an for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.

We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.

By joining us, you'll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. You'll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Reports to:
Lead Administrator

Responsibility for all Medical Administration in the Practice. Working with the Practice Manager, Lead Administrator and other members of the Practice team to ensure effective, efficient and timely medical administration throughout the Practice.

Administrative Team requirements as assigned, including:

Document Management and scanning.

Medical Reports Administration

Coding of Medical correspondence

Supporting QOF and other performance indicators and contractual requirements

GP2GP. Monitoring incoming tasks, assigning any that are not already assigned to a member of the team.

Dealing with online access requests / queries.

Referrals - raising referrals, dealing with referral queries from patients

Patient requests for information (including Subject Access Requests), and medical reports.

Links to Primary Care Support England, dealing with patient requests, urgent enquiries and patient list validation.

Compile and submit information reports on compliance status, actions and workplan.

Working conditions

Frequent, prolonged VDU use.

Time-pressured environment.

High levels of accuracy and attention to detail essential at all times.

Exposure to distressing situations and written material.

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

• Knowledge of General Practice and/or Primary Care
• Understanding of Medical…