Patient Advice and Liaison Service Advisor, Band 4

About

Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.

As a former winner of England for excellence award:
Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.

As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.

By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.

• Location:
  
  Site Trustwide Town Gloucestershire Postcode GL1 3NN
  Major / Minor Region Gloucestershire
• Contract type & working pattern:
  Contract Permanent Hours Part  time - 30 hours per week
• Salary: £26,530 - £29,114 pa pro rata Salary period Yearly
• Grade (Band
  4)
• Specialty:
  Main area Patient Advice and Liaison Service
• Interview date: 28/01/2025

Patient Advice and Liaison Service Advisor, Band 4 (30 hours a week)

Are you passionate about supporting our patients and carers to receive a positive patient experience? Then you may be interested in joining our dynamic, passionate, supportive and caring PALS team as a PALS Advisor. This is an exciting opportunity for the right individual to make a difference to the experiences of our patients, carers and visitors.

Gloucestershire Hospitals NHS Foundation Trust is a large district general hospital located in the South West. Our Vision is to provide the best care for everyone in our community. As an organisation we are committed to providing personalised care for our patients and carers in line with the NHS Long Term Plan. This role will be key in supporting the delivery of this ambition.

The post holder will be responsible for supporting the delivery of a high quality, personalised, Patient Advice and Liaison Service and will work with colleagues to respond to patient, carer and visitor concerns under the Public Health Service Ombudsman NHS Complaint Standards early resolution guidance.

Reporting to the PALS Manager you will provide advice and support to NHS patients, their relatives and carers at Gloucestershire Hospitals NHS Foundation Trust.

As an interpersonal and administrative role, you will require excellent communication and problem solving skills to enable you to work to deliver an easily accessible service that listens, offers help, guidance and information to resolve concerns and enquiries as quickly and efficiently as possible. In addition, you will support staff to resolve issues relating to the experiences of patients, carers and visitors arising in real time.

You will be instrumental in helping to improve the experiences of our patients, carers and visitors.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well‑being hub, access to our two on‑site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.

The Patient Experience Team is a diverse, supportive team that promotes a safe environment to enable a culture of continuous improvement. The team is part of the Quality team and is committed to improving the experiences of those using our services and supporting our Trust to realise its vision to provide the Best Care for Everyone.

• Provide an easily accessible service to ensure raising concerns or enquiries is as easy as possible
• Identify between concerns that can be resolved immediately and those that warrant further investigation
• Listen, understand and acknowledge concerns and enquiries being raised
• Gain consent as appropriate and maintain…