Receptionist, Band 2- Womens & Childrens

Job Summary

16 hours per week on Thursday and Friday, 08:00 – 16:30 ). The role involves receptionist duties at Gloucestershire Hospitals NHS Foundation Trust. This position supports the antenatal clinic, visitors and staff to ensure safe operations, high quality public service, and excellent patient care within Women & Children’s Services.

• Welcome and receive patients, visitors, and staff in a polite, professional manner and perform general reception duties.
• Handle all aspects of reception administration, using initiative to assess and resolve non‑clinical issues.
• Prioritise work to provide continuous support for clinical staff and efficient patient care delivery.
• Maintain accurate records and input data into electronic patient records, ensuring admission and discharge information is up to date.
• File all results and other information in patient notes, keeping notes current and compliant with Trust standards.
• Prepare notes for Consultant and Midwifery‑Led Clinics.
• When necessary, schedule follow‑up appointments using appropriate systems.
• Trace all notes accurately to enable timely retrieval when required for clinical needs, while upholding data protection and confidentiality.
• Communicate discharge information to GP surgeries, community midwives, other maternity units, and multidisciplinary team members.

We take pride in putting people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop and learn, we recognise and value every contribution. With over 9,000 staff, we are the largest employer in Gloucestershire and among the top 10 NHS Trusts in the South West. Joining our Trust offers an excellent package, flexible working, generous annual leave, NHS pension scheme, discounts at local shops and restaurants, on‑site nurseries, public transport discounts, rewards and recognition, and health and wellbeing initiatives.

Date posted: 16 February 2026

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year (pro‑rata if part time)

Contract: Permanent

Working pattern: Part‑time

Reference number: 318-26-T0022-A

Job location: Gloucester Royal Hospital – W&C Division, Gloucester, GL1 3NN

• Prepare and distribute patient documentation (e.g., scan reports, referral forms) ahead of scheduled clinics.
• Ensure midwives and clinicians have access to patient lists and required resources at the start of each clinic session.
• Liaise with sonographers, consultants, and community midwifery teams to manage clinic changes, over bookings, or absences.
• Monitor and order clinic supplies such as patient leaflets, scan report paper, and admin materials.
• Organise the distribution of antenatal information packs and keep materials up to date.
• Maintain accurate filing of results and other information in patient notes in accordance with Trust standards.
• Support security by monitoring visitors to the ward and reporting incidents to the Ward Manager/Administration Manager.
• Use Trust Procurement Systems to order items, ensuring stationary levels are maintained for the ward and ordering required patient information leaflets/documents.
• Report faults to the Medical Engineering/Estates Helpdesk and organise PAT testing/security marking of new equipment.
• Communicate sensitive information appropriately and maintain confidentiality at all times.

Essential Qualifications

• GCSE grade C or above (or equivalent) in literacy and numeracy.

Desirable Qualifications

• IT Skills Certification.

Essential Experience

• Reception and clerical experience.
• Customer service experience.

Desirable Experience

• Previous NHS experience in a hospital setting, preferably in a similar role.
• Knowledge of NHS computer systems such as TRAK, P2P.

Essential Knowledge & Skills

• Excellent communication skills (written and verbal).
• Excellent customer service and social skills with the ability to engage positively with service users.
• Excellent prioritisation skills.
• Ability to use own judgement or initiative and work without direct supervision.

This post requires a Disclosure and Barring Service check. The Rehabilitation of Offenders Act (Exceptions Order) 1975 applies, and a submission will be made to the DBS to check for any previous criminal convictions.

Employer name: Gloucestershire Hospitals NHS Foundation Trust

Address: Gloucester Royal Hospital – W&C Division, Gloucester, GL1 3NN

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