Medical Receptionist; GHAC & Matson Lane Surgery

Medical Receptionist (GHAC & Matson Lane Surgery)

We are a friendly GP practice based in Gloucester looking for a medical receptionist to join our reception team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.

You will be self‑motivated and willing to help out in other areas of the practice, as required.

The successful candidate will be based over both Gloucester Health Access Centre & Matson Lane Surgery, working in a friendly and supportive team.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

The duties and responsibilities to be undertaken by members of the Practice reception & administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, Reception Manager, Reception Supervisor dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking‑up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail (post and electronic)
• Taking messages and passing on information
• Filing and retrieving paperwork/electronic data
• Processing prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter

• Frequent, prolonged VDU use
• Time‑pressured environment
• High levels of accuracy and attention to detail essential at all times
• Exposure to distressing situations and written material
• Variable working hours by rota
• Requirement to wear uniform

• Awareness of and compliance with all relevant G DOC policies/guidelines for your role, e.g. prescribing, confidentiality, data protection, health and safety
• Contributing to evaluation/audit and clinical standard setting within the organisation as applicable to your role
• Attending training, Practice meetings and other meetings and events organised by the Practice, PCN, or other agencies such as the ICB, where appropriate
• Contributing to audits and written returns to ensure that the Practice meets quality standards and receives the designated funding, as appropriate to your role
• Treating colleagues with courtesy and respect
• Complying with G DOCs values, and the values of your practice/team
• As part of the Practice team, contributing to the delivery of QOF and enhanced services
• Contributing to the management and development of the Primary Care Network, including the performance of work undertaken by the Practice as part of the PCN
• Helping to ensure that the Practice remains safe and effective, including by the use of clinical audit and learning from significant events and complaints
• Helping to ensure that the Practice provides a supportive working environment for clinicians, trainees and other employees. Supporting colleagues learning and professional development, as well as your own.
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