Senior Assistant Technical Officer; SATO), Band 3

Senior Assistant Technical Officer (SATO), Band 3

The closing date is 05 July 2026

This is an exciting opportunity to join an energetic, progressive team. The role provides essential clinical and administrative support to the audiology service. Clinical duties include basic hearing‑aid repairs and maintenance, otoscopy, telephone reviews for hearing‑aid users, patient advice on device care, and assisting with the clinical assessment of pre‑school and school‑age children. Administrative responsibilities include coordinating equipment repairs with Medical Engineering, suppliers and IT;

preparing clinic equipment and lists; managing earmould processing and patient notifications; overseeing stock control and ordering; managing the Hearing Services ATO mailbox; processing invoices; and supporting the smooth running of the Audiology PMS, Trak Care and patient booking systems.

The post-holder will also contribute to departmental audit, quality‑improvement work and research activity, and is expected to work autonomously within defined protocols while maintaining a strong commitment to patient‑centred care.

Additional contract details:
With a view to extend based on demand and service review.

The post-holder will contribute to the delivery of high‑quality Audiology services by providing frontline clinical support; including basic hearing‑aid repairs, otoscopy, telephone reviews, patient advice and assistance with paediatric assessments while ensuring accurate documentation and appropriate signposting. They will help maintain smooth operational running of the service through clinic preparation, earmould processing, stock management, ordering, mailbox oversight, invoice processing and supporting the upkeep of key clinical systems.

The role includes supervising ATOs and staff undertaking related tasks, participating in audit, quality‑improvement and research activity, and engaging in ongoing training and professional development.

Effective communication and collaborative working are essential, with regular interaction across Audiology, ENT, internal hospital services, external suppliers, GP practices and community organisations to support safe, efficient and patient‑centred care.

Hearing Services offers a welcoming, open and supportive working environment where staff are valued and encouraged to grow. Teams work collaboratively across services, creating a culture of kindness, shared learning and strong professional relationships. The Trust is based in one of the most desirable areas of the UK, with Gloucestershire's blend of historic cathedral cities, vibrant cultural life and the stunning Cotswolds countryside providing an exceptional quality of life.

With excellent transport links to Bristol, Birmingham and London, it is an ideal place to build both a rewarding career and an enjoyable lifestyle.

Provision of Clinical Services/Clinical Responsibilities

The postholder will support the delivery of frontline Audiology care by undertaking basic hearing‑aid repairs and maintenance, performing otoscopy to identify wax or potential infection, and providing telephone reviews for hearing‑aid users with onward referral to Audiologists or Hearing Therapists when required. They will offer patient advice on the safe use and care of hearing aids, ensure accurate documentation in the departmental database (Audi‑Base), and signpost service users to appropriate internal or external resources.

The role also includes assisting with the assessment of preschool and school‑age children and will work as part of the wider clinical audiology team.

Professional Development, Education and Training

The postholder will receive ongoing training, supervision and clinical support to develop and maintain the competencies required for the role. Continued professional development will be encouraged, with opportunities to build skills, enhance confidence and progress within the Audiology service.

Management and Leadership

The postholder will support the effective running of Hearing Services through a range of operational duties, including preparing daily clinic lists, equipment and appliances for…