Senior Assistant Technical Officer; SATO), Band 3

Senior Assistant Technical Officer (SATO), Band 3

Contract Fixed‑term: 23 months with a view to extend based on demand and service review. Full‑time, 37.5 hours per week, Site:
Gloucestershire Royal Hospital, Town, Gloucester.

Job ‑26‑T0411.

Close Date: 05/07/2026 23:59.

The Senior Assistant Technical Officer (SATO) provides essential clinical and administrative support to the audiology service. Clinical duties include basic hearing‑aid repairs, otoscopy, telephone reviews, patient advice, and assisting with paediatric assessments. Administrative responsibilities comprise coordinating equipment repairs, managing clinic lists, earmould processing, stock control, and maintaining patient management systems.

• Provide frontline clinical support: hearing‑aid repair, otoscopy, telephone reviews, and paediatric assessment assistance.
• Coordinate equipment repairs with Medical Engineering, suppliers, and IT; prepare clinic equipment and lists.
• Process earmoulds, manage stock, ordering, and oversee the Hearing Services ATO mailbox.
• Handle invoice processing and support the Audiology PMS, Trak Care, and other booking systems.
• Supervise ATOs and related staff, contribute to audit, quality‑improvement, and research activities.
• Maintain effective communication with ENT, NHS departments, suppliers, GP practices, and community organisations.

• GCSE C or above (or equivalent) in literacy and numeracy.
• Experience using Trust IT systems and patient data management (Trak Care, Audit Base).
• Excellent communication and interpersonal skills, including telephone manner.
• Teamwork and leadership capability to model Trust values.
• Reliable, adaptable and dependable.
• Creative and flexible approach.
• Demonstrated IT skills and Microsoft Office proficiency.
• Completion of the British Association of Audiologists certified Assistant Technical Officer course.
• Knowledge of hearing device service and hearing‑impaired patient care.
• Experience in customer service and working with hearing‑impaired individuals.

The post‑holder receives ongoing training, supervision, and clinical support to develop and maintain required competencies, with opportunities for progression within the Audiology service.

Salary: £25,760 – £27,476 per annum (pro‑rated if part‑time). Flexible working opportunities, generous annual leave, NHS pension scheme, and various health and wellbeing initiatives.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure you check your e‑mail account regularly.

If you require sponsorship for a visa to work in the UK, please check your eligibility under the UKVI points based system.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and will be necessary for a Disclosure to be made to the Disclosure and Barring Service.