Senior Mental Health Practitioner FPCC

Main area Mental Health Urgent Care Grade Band 6 Contract Permanent:
Secondment would be considered Hours Full time - 37.5 hours per week Job  

Site First Point of Contact Centre, Town Gloucestershire Salary £39,959 - £48,117 per annum Salary period Yearly Closing 11/10/2026 23:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

This role is offered on a permanent basis . The hours are full-time, 37.5 hours per week.

Are you someone who thrives in a fast paced environment?

Do you have a passion for being the first point of contact for those in need of mental health support when they need us the most? Can you provide a voice of reassurance and support? If so, we are looking for individuals like you to make a real difference!

Using your experience, you will be duty clinician and supervisor to a shift that consists of Band 7 Clinical Leads, Band 6 Senior Mental Health Practitioners, Band 5 Mental Health Practitioners Band 3 Call Handlers, and students, supervising, mentoring and coaching to develop their skills and playing a key role in the development of the service.

Our First Point of Contact Centre (FPCC) is a priority one urgent response telephone service launched in 2019. Since then it has consistently demonstrated itself to be an integral part of our mental health services. We have improved access to mental health services for individuals who need it, whilst reducing demands on care and treatment delivery services.

We are continuing to evolve and build our team and the support we offer as part of the development of the National Mental Health NHS 111 response model. Which involves 24/7 working, including night shifts.

Forget caseloads and case management.

In the FPCC your skills and expertise will be in triaging patients at the point of contact, providing mental health support and identifying what service will best meet their needs moving forwards.

The spectrum of mental health needs varies significantly; you will have the ability to offer advice, guidance and support to those in mental health distress. This will have a routine, urgent or crisis response. Equally, you will have the ability to respond to urgent referrals with more acute needs and higher risks in the community.

You will be handling a wide range of calls, and thriving amid the challenges this presents. This requires an outstanding amount of resilience and emotional strength as…