Domiciliary care coordinator

About Verity Healthcare

Verity Healthcare Limited is a well-established domiciliary care provider committed to delivering high-quality, person-centred care to individuals in the comfort and familiarity of their own homes.

We work in partnership with local authorities, the NHS, CCGs, private hospitals and private clients to support people to live safely, independently and with dignity.

As our services continue to grow, we are looking for an organised, compassionate and proactive Care Coordinator to join our team and play an important role in the successful delivery of our care services.

The Role

As a Care Coordinator, you will be responsible for supporting the smooth and effective day-to-day coordination of our domiciliary care services.

Working closely with service users, their families and our care team, you will coordinate staff rotas, manage changes to care arrangements and help ensure that every service user receives safe, consistent and high-quality care.

This is a fast-paced, office-based position that would suit someone who is highly organised, confident communicating with others and able to remain calm and solution-focused when dealing with unexpected situations.

Key Responsibilities

* Planning, creating and maintaining staff rotas using care scheduling systems

* Matching care workers to service users according to their individual needs, availability and geographical location

* Managing staff absences and arranging appropriate cover at short notice

* Maintaining regular communication with service users, families and care workers

* Monitoring care delivery and addressing any issues promptly

* Updating care plans, schedules and service user records accurately

* Supporting the Care Manager with compliance, quality assurance and CQC requirements

* Carrying out spot checks, staff supervisions and field-based support when required

* Managing incoming calls, enquiries and concerns in a professional and compassionate manner

* Identifying and resolving scheduling and care delivery issues efficiently

* Maintaining continuity and consistency of care for all service users

* Supporting the wider team with the day-to-day running of the service

Skills & Experience

Essential:

* Previous experience working within a domiciliary care environment

* Good understanding of care standards and CQC requirements

* Excellent organisational and time-management skills

* Ability to prioritise tasks and work effectively under pressure

* Strong problem-solving and decision-making skills

* Excellent communication and interpersonal skills

* Good IT skills and confidence using care management or scheduling systems

Desirable:

* Previous experience in a Care Coordinator, Scheduler or similar role

* Experience using electronic care planning or rostering systems

* Full UK driving licence

What We Offer

At Verity Healthcare, we believe in investing in our people. We offer:

A friendly, supportive and professional working environment

Ongoing training and development

Paid training and CPD opportunities

Opportunities for career progression

Pension scheme

Employee Assistance Programme

Support to develop your skills and progress within the care sector

Why Join Verity Healthcare?

Joining Verity Healthcare means becoming part of a team that genuinely cares about the people we support and the quality of service we provide.

Our values are built around kindness, accountability, excellence and passion, and every member of our team plays an important role in maintaining these standards.

As a Care Coordinator, your work will have a direct impact on the experience and quality of care received by our service users every day.

Safer Recruitment & Equal Opportunities

To ensure the safety and wellbeing of the people we support, all successful applicants will be required to…