Community Nursing Out of Call Handler

Main area Call Handler Grade Band 3 Contract 12 months (Fixed term, shift working days, evenings and weekends and Bank Holidays) Hours

• Full time
• Part time

Site Gloucestershire Health and Care NHSFT, Town Gloucester Salary £25,760 - £27,476 per annum (pro rata) Salary period Yearly Closing 09/11/2026 23:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

Part time or full time position on a fixed term contract/secondment opportunity for up to 12 months

Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment

We are looking to recruit motivated and enthusiastic Call Handlers to work within the Integrated Community Teams
-Evening and Overnight District Nursing (ENDNS) / Community Nursing Out of Hours Service. If you are caring, strive to deliver a quality and positive customer experience this may be the role for you.

Ideally, you'll have experience in health care or have worked in a busy call centre where empathy and understanding were part of your role, or you might have life experience that you feel makes you are a great candidate.

The call handling team (Adult physical health) support out of hours community nursing referrals from patients and health care professionals. The call handlers role also supports administration tasks for the service.

You will work as a team to receive telephone referrals, booking and cancelling appointments, processing batch mail, working with our online referrals system as well as several other tasks as required. You will have an excellent telephone manner, putting patients at ease as they ring into the Out of Hours Community Nursing hub. You will be able to work effectively within a small team, but also relate well to the wider clinical teams across the county.

The role is within a busy and dynamic team, you will need to be able to work flexibly, be responsive to change and communicate effectively. We provide a supportive working environment, with regular supervision and appraisals.

We're currently recruiting for a variety of shifts including:
Day/evening Shifts –
Weekdays 16:00 – 20:00
Weekends 08:00 – 16:00 & 16:00-20:00

The qualification, training & experience requirements for the role are underlined in the Job…