Receptionist​/Telephonist

Site Hope House, Gloucestershire Royal Hospital Town Gloucester Salary £25,760 - £27,476 per annum Salary period Yearly Closing 29/11/2026 23:59 Interview date 11/12/2026

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

This role is offered on a permanent basis. Full or part-time hours are available.

Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The service covers contraception, sexual health screening and treatment, pregnancy advisory, sexual assault and HIV care treatment.

The purpose of this job is to act as the main receptionist/telephonist for patients contacting the service either face to face or via the single point of access telephone line. This will include booking appointments and dealing with patient queries.

• To act as the main telephonist for patients contacting the service via the single point of access telephone line. This will include, initial triage as per triage sop, or booking appointments as required, and dealing with patients queries.
• To act as an initial point of contact for all external enquiries from patients, health professionals and representatives from a range of organisations and respond appropriately.
• To provide a comprehensive booking service at a range of clinics across the county of Gloucestershire

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is…