IT Service Desk Technician

Role: IT Service Desk Technician

Location:

Gloucester – Hybrid working

Salary: £32,000–£36,000

Benefits:
Pension, leave allowance, training & development, secure environment

Our client, a large, complex organisation with a strong focus on technology-enabled services, is hiring an IT Service Desk Technician to support users across a varied and business-critical IT estate.

This role offers the opportunity to work in a highly structured, professional IT environment, supporting a wide user base and gaining exposure to a broad range of technologies, processes, and support scenarios.

What you’ll do

Manage incidents, service requests, and enquiries within agreed SLAs

Provide first and second-line technical support following defined procedures

Diagnose and resolve hardware and software issues, escalating where required

Install, remove, test, and support IT hardware and applications

Maintain accurate records and documentation in line with ITIL processes

Support change activity, investigations, and problem resolution work

You’ll work closely with service desk colleagues, technical teams, and end users to deliver a reliable, customer-focused support service.

What we’re looking for

Experience in an IT service desk or technical support role

Strong knowledge of desktop hardware, software, and user environments

Experience working to SLAs and structured support processes

A methodical approach to troubleshooting and documentation

Confident communication skills with technical and non-technical users

The ideal candidate will be organised, customer-focused, and comfortable working in a process-driven environment where service quality and consistency are key.

Why join?

Hybrid working with a Gloucester base

Salary of £32,000–£36,000

Exposure to a broad, enterprise-scale IT environment

Clear procedures, stability, and ongoing development opportunities


Apply now to play a key role in delivering dependable IT support within a well-established technology team