Technical Support Executive

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Role: Level 2 / Level 3 Support Executive Trainee

Job Type: Permanent

Location: Barnwood, Gloucestershire UK

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Level 2 / Level 3 Technical Support.

We have an exciting role for you – Level 2 / Level 3 Support Executive trainee.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

As a Level 2/Level 3 Support Executive, you will ensure smooth operation of critical applications related to energy distribution, metering, billing, and customer services. The role involves advanced troubleshooting, root cause analysis, and coordination with global teams. You’ll work with cloud platforms, automation tools, analytics, and smart grid technologies while applying ITIL processes and strong technical and communication skills.

• Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
• Installation and routine maintenance of application software.
• Track resolution of Production defects with the feature teams and development leads.
• Keeping knowledge management database up to date
• Developing monitoring applications, dashboard and alerts
• Own the development and maintenance of operational documentation and run books.
• Managing the day-to-day service for all supported applications and ensuring compliance with SLAs, timeliness, quality of information, escalation and notification as appropriate

Essential skills/knowledge/experience:

• Cross-domain clearly articulates problem statements to evolve solutions across domains.
• Security clearance is required
• Stakeholder Management, Troubleshooting, Analytical skills
• Understanding of the ITIL framework;
  Incident, Problem and Change Management
• Strong communication, influencing skills and a pragmatic approach
• Practical experience of developing programming skills with Microsoft Visual Studio Code, .net, C#, AWS, Jenkins, Lambda, React JS, Git Hub, Node JS, Redox Saga, Boiler Plate, Boot Strap JS.
• Practical experience of Database skills with MY SQL, Postgre
  
  SQL.
• Understanding of Application service-based architecture.
• Experience of supporting cloud-based applications.
• Experience using service management ticketing management tools such as Service Now.
• Familiarisation of Confluence, Jira, or similar software.
• Awareness of ITIL Service Management Processes.

To be part of this team you will need strong technical knowledge, great communication skills, an ability to influence and above all a "can do" approach. Our teams will at times, must work under pressure, you need to be able to work in such an environment. But it's not all pressure and hard work, the teams are also very social, and we encourage fun as part of our work culture.

Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Tata Consultancy Services UK&I is committed to meeting the accessibility…