Business Customer Support Technician Apprentice

Business Customer Support Technician Apprentice Gloucester

Posting Date: 12 Feb 2026

Unit: UK Business

Location:

St Oswalds Road, Gloucester, United Kingdom

Business - Customer Support Technician Apprentice Level 3

Duration of the study programme – 18 months

Location
- Hempsted Lane, GLOUCESTER, GL2 5BT

Candidates must reside within a 25 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing.

Start date - 6th July 2026

Salary £23,810

Full time – Paid Apprenticeship

Hours: 37.5 hrs Mon
- Fri

Entry Requirements

You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.

Full manual driving licence

Right to Work

All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.

Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.

Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success.

• A passion for providing a fantastic service to our customers – this is the critical one!
• Willingness to learn, adapt, and embrace new technologies and challenges.
• A curious personality alongside problem solving skills.

• Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
• Support customers with a wide variety of needs across hardware, software, and infrastructure.
• Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
• Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
• Recommend suitable digital products and services to help customers get the most from their technology.
• Travel between customer locations as part of a dynamic, field‑based role.
• Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.

• Install, configure, and optimise BT products, apps, and services.
• Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
• Support installations, migrations, and rollouts.
• Diagnose and resolve hardware and software issues.
• Guide customers through solutions and recommend suitable digital products and services.

• Hands‑on field engineering and customer support experience.
• How to install and configure BT applications and services.
• Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
• Logical problem‑solving and customer service best practice.
• Technical knowledge of networking, cabling, and system setups.
• An ICT Comms Tech Level 3 qualification through structured apprenticeship training.
• Exposure to BT’s innovative technologies and future‑ready solutions.
• Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
• Potential to move into advanced engineering roles or leadership positions.
• Be part of a global technology leader committed to diversity, inclusion, and sustainability.
• Build a career in a growing industry with roles in field service, technical support, and beyond.
• Access to continuous learning and development programs to keep your skills future‑ready.

This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level3 Qualification.

The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.

Location – Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via…