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IT Service Desk Engineer; L1/L1.— Windows, O365 & VPN
Job in
Gloucester, Gloucestershire, GL1, England, UK
Listed on 2026-02-19
Listing for:
Randstad Technologies Recruitment
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
A leading recruitment agency in the UK is seeking an L1/L1.5 Technical Support Engineer to diagnose and resolve technical issues while ensuring customer satisfaction. Responsibilities include managing incidents and service requests via ITSM tools, troubleshooting Windows OS and VPN issues, and handling user administration. Candidates should have 1-3 years of experience in technical support, strong communication skills, and knowledge of ITIL methodologies.
This role requires flexibility to work in a 24x7 shift rotation.
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