IT Support Technician

Role: IT Support Technician

Location:

Gloucester (On-site with occasional travel)

Salary:
Up to £27,000

Benefits:
Training and progression opportunities, exposure to IT projects, and involvement in strategic IT improvements

Our client, a leading organisation within the manufacturing sector, is hiring an IT Support Technician to support the day-to-day operation and development of its internal IT systems.

This is an excellent opportunity for a driven individual looking to further their IT career. The role offers strong training and progression opportunities, exposure to exciting technology projects, and the chance to become a key contributor to future strategic decisions across the company’s IT function.

You’ll play an important role in ensuring IT services remain reliable, secure, and efficient while helping shape improvements across the wider technology environment.

What you’ll do

Provide 1st and 2nd line support via ticketing system, phone, email, and in person

Diagnose and resolve issues across laptops, desktops, printers, mobile devices, and VoIP systems

Support users with Microsoft 365, Windows 10/11, and business applications

Assist with onboarding and offboarding processes including account setup and device configuration

Maintain IT hardware, software, and asset inventory documentation

Support network troubleshooting across Wi-Fi, LAN, VPN, and switching

Monitor system health, backups, alerts, and security logs

Assist with patching, updates, and cyber security best practice initiatives

Contribute to IT projects including migrations, hardware refreshes, and system upgrades

You’ll work closely with the IT Operations Manager, internal teams, and external partners while helping drive improvements to the organisation’s IT infrastructure and services.

What we’re looking for

Experience working in an IT support or service desk environment

Strong knowledge of Windows 10/11 and Microsoft 365 (including Teams and Exchange Online)

Experience with Active Directory or Azure AD / Entra  administration

Proven troubleshooting skills across hardware, software, and networking

Strong communication and customer service skills when supporting non-technical users

Ability to prioritise workload and manage multiple issues effectively

Desirable experience includes:

Device management tools such as Intune or Microsoft Endpoint Manager

ITIL principles and ticketing systems

Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

Cyber security awareness and best practice

Supporting users in manufacturing or operational environments

The ideal candidate will be proactive, curious, and eager to learn, with a passion for technology and improving user experience.

Why join?

Clear career progression with training and development opportunities

Exposure to infrastructure upgrades, migrations, and improvement projects

Opportunity to influence and contribute to strategic IT decisions

Collaborative team environment where you can make a real impact

Apply now to take the next step in your IT career and help shape the future of a growing technology environment