VIP IT Support Engineer

Location: Gloucestershire

IT Support Engineer – Apple / VIP Support

Chalford, Gloucestershire

£35,000 DOE

Travel to additional sites in London and North Devon required occasionally

Are you somebody who genuinely enjoys hands-on IT support and helping users day-to-day?

Do you take pride in solving problems properly rather than simply passing tickets elsewhere?

Are you confident supporting Apple technology, Microsoft environments, Wi-Fi, and modern workplace technology?

We are recruiting for an IT Support Engineer to join a highly professional and fast-moving organisation with an established internal IT function supporting users across multiple locations. This role sits within a highly user-focused IT team where personality, responsiveness, and professionalism are just as important as technical capability.

You will act as a key point of contact for users across the business, supporting everything from Mac Books and Microsoft 365 through to networking, mobile devices, audio-visual technology, and VIP support requirements.

This is not a heavily siloed support environment.

You will enjoy variety, take ownership of issues, and genuinely care about providing an excellent user experience.

The role also involves supporting senior stakeholders and VIP users, so strong communication skills and a calm, personable approach are particularly important.

What you will be doing:

* Providing responsive day-to-day IT support across multiple sites

* Supporting MacOS and Apple devices including iPhones and iPads

* Supporting Microsoft 365 environments

* Managing user accounts within Microsoft Entra  (Azure AD)

* Supporting printers, scanners, and workplace hardware

* Assisting with Wi-Fi and connectivity issues

* Supporting Cisco Any Connect VPN environments

* Supporting Smart TVs, Apple TV, Sky systems, and audio-visual technology

* Supporting cloud and hybrid-cloud technologies

* Working closely with users to troubleshoot and resolve technical issues

* Supporting VIP users and senior stakeholders

* Travelling occasionally to additional sites including London and North Devon

What we are looking for:

* Previous experience within an IT Support or End User Computing role

* Strong Apple / Mac support experience

* Experience supporting Microsoft 365 environments

* Good troubleshooting skills across desktop, mobile, networking, and workplace technology

* Excellent communication and interpersonal skills

* Somebody proactive, organised, and user-focused

* Able to work independently and take ownership of issues

* Calm under pressure with a professional and approachable manner

* Full UK driving licence

Desirable experience:

* Meraki wireless environments

* Service desk systems

* Cyber security tools such as EDR / MDR / XDR

* Windows Server exposure

* IT qualifications or Computer Science degree

This is an excellent opportunity for somebody who enjoys modern workplace technology, Apple ecosystems, and hands-on support within a highly professional environment where no two days are quite the same