Head of Technical Operations & Infrastructure, Band 8c

This is a pivotal digital leadership role responsible for the planning, assurance, and secure delivery of all core digital infrastructure and user support services across GHFT.

• Report to the Director of Digital Operations (CTO) and manage functions critical to the Trust's digital stability and resilience.
• Advising and influencing senior clinical and corporate leaders, providing clear, evidence-based recommendations and assurance on highly complex digital and infrastructure risks, investments, and service performance.
• Communicate highly complex technical issues clearly and confidently to non-technical audiences, including Executive Directors and Board-level forums.
• Own 50% of Digital Service Delivery and Service Strategy: user experience, governance, continual service improvement, and strategic direction for the Service Desk, Telephony, IT Admin, and small project delivery.
• Own 50% of Core Infrastructure Strategy and Resilience: planning, architecture, security assurance, and technical evolution of Server, Data Centre, Network, and foundational Digital Solutions infrastructure.
• Ensure the underlying technology and support ecosystem is resilient, future-proofed, and fully compliant with national (NHS) and local governance requirements, enabling exceptional patient care and a productive staff experience.
• Provide professional, strategic, and operational leadership across the Digital Operations & Infrastructure portfolio, ensuring service continuity, driving technical capability, and leading cultural excellence.
• Direct the strategic and operational functions for Digital Infrastructure (Server, Network, Data Centre), Service Desk (1st/2nd line support), Telephony (Fixed and Mobile), IT Admin, and the Small Works / Projects pipeline.
• Ensure the availability, security, and resilience of all core infrastructure platforms that underpin critical clinical and corporate systems (EPR, PACS, etc.).
• Provide visible senior leadership in Critical Incident Management (CIM), commanding the response to major service outages to minimise clinical impact.
• Act as the strategic link between the overarching Digital Strategy and the operational delivery teams, ensuring all tactical work streams and investments support the Trust's long‑term goals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on‑site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you. Flexible working opportunities and the chance to gain valuable experience in our innovative hospitals are also available.