IT Business Solutions Manager - EMEA & Wellness

Hybrid – at least 3 days out of 5 per week onsite at our Quedgeley offices

Salary to be discussed on application + excellent benefits including car cash allowance, company bonus, private health care and generous pension scheme.

The Kohler EMEA IT function partners with a diverse portfolio of businesses across the UK, Europe, the Middle East and Africa, as well as Kohler’s Global Product Innovation (GPI) teams. The EMEA IT team is responsible for delivering business-facing technology solutions, supporting day‑to‑day operations, and driving digital and technology‑enabled transformation across a complex and varied landscape of markets, functions, and brands.

Within EMEA IT, Business Solutions Managers (BSMs) act as the primary interface between the business and IT, working closely with stakeholders to shape demand, prioritise initiatives, and deliver value through technology.

The Business Solutions Manager, EMEA & Wellness, is a senior IT leadership role responsible for leading the business‑IT relationship across a diverse portfolio of regional businesses, including France, the Middle East and Kohler Wellness. Operating within a highly distributed and evolving landscape, this role ensures that business priorities are clearly understood, translated into actionable technology roadmaps, and delivered through to measurable outcomes.

This role plays a critical part in strengthening regional integration—bringing consistency, visibility and prioritisation across markets with differing levels of maturity. Acting as the primary IT point of accountability for the business, the BSM works in close partnership with Regional IT and Enterprise teams to ensure solutions are aligned, scalable and effectively delivered.

• Business Partnership & Relationship Ownership – Acts as the primary IT point of accountability for assigned business areas, owning the overall health and effectiveness of the business‑IT relationship; embeds with senior business leadership as a trusted advisor and represents IT perspectives in strategy discussions.
• Technology Strategy & Roadmap Ownership – Accountable for the creation, maintenance and communication of a clear, prioritised multi‑year technology roadmap aligned to business strategy, enterprise architecture standards and delivery capacity; translates business strategy into coherent capability roadmaps spanning digital, ERP, data, AI, commercial and operational platforms.
• Demand Shaping & Prioritisation – Leads the shaping, constructive challenge and prioritisation of new business demand, ensuring focus on initiatives that deliver the greatest business value; partners with business leaders, Enterprise Architecture and PMO to sequence demand based on value, dependencies, risk and capacity.
• End‑to‑End Ownership of Business Outcomes – Ensures that approved technology initiatives deliver their intended business outcomes and benefits; works across business, delivery and operational teams to proactively identify risks, remove blockers and address issues that threaten value realisation.
• Portfolio Oversight, Risk & Issue Escalation – Provides end‑to‑end oversight of the business technology portfolio; owns escalation and resolution of portfolio‑level risks, issues and dependencies affecting business outcomes and ensures senior stakeholders have transparent, accurate views of progress, trade‑offs and decisions required.
• Operational Accountability & Service Performance Visibility – Ensures business stakeholders have visibility of IT operational performance, service health, risks and impacts; works with Service Management, vendors and platform teams to prioritise, escalates and resolves high‑impact or recurring operational issues.
• Investment, Business Case & Value Management – Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures; tracks and reports on benefits realisation for major initiatives to ensure value commitments are met.
• Vendor & Partner Management – Manages key technology and service partner relationships relevant to the portfolio; ensures vendors deliver against contractual, value and…