Data Centre Operator

Join Barclays as a Data Centre Operator
, where you’ll play a key role monitoring and maintaining the bank’s critical technology infrastructure, utilising expertise, control knowledge and leadership skills to safeguard sensitive data, mitigate operational risks and support the banks technology systems.

Please note that this is an on-site role operating on a 24x7 shift rotation pattern.

To be successful in this role, you will need the following:

• Good understanding of hardware platforms and IT infrastructure, including Storage and SAN components, Unix and Wintel computing platforms, and networking systems.
• Experience in troubleshooting and repairing server-level hardware issues, along with familiarity with change and incident-related processes in technical support function.
• Excellent communication skills, with the ability to collaborate effectively across teams.

Some other highly valued skills may include:

• Certifications such as ITIL Foundation, CompTIA Server+, or other relevant qualifications.
• Previous experience in a 24x7 shift operation and working within data centre environments.
• Additional experience in troubleshooting hardware and cabling issues, and supporting software tools in similar infrastructure support roles.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in Gloucester (Barnett Way).

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• To meet the needs of stakeholders/customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team.
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate…