Graduate L1 Desktop Engineer

The role is to provide technical support on the desktop engineering area as per Business request. You will have a demonstrable background in a safety critical/high security/high quality industrial environment. SC clearance is mandatory.

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management. Grow clients and communicate to Account Manager by determining new opportunities.
• Providing the breakfix support for Desktop, laptops and other components.
• Setup desktop computers and peripherals and test network connections.
• Test computers to ensure proper functioning of computer systems.
• Support the mobile devices for registering in BES or Intune environment.
• Train end users on usage of computer hardware and software.
• Troubleshoot the hardware and replace the hardware components ex, Laptop keyboards, Ram.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite.
• Maintain the devices inside the data centres and resolve associated problems.

• Prior experience in Desktop support and executive support – Essential.
• Excellent knowledge on computer hardware – Essential.
• Good knowledge on Desktop Operating systems – Essential.
• Basic knowledge on network management – Essential.
• Basic Knowledge on Active Directory – Essential.
• Sound Knowledge on Software deployment through various tools – Essential.
• Sound knowledge on Application packaging, deployment and troubleshooting – Essential.
• Possess strong troubleshooting, reasoning and problem-solving skills – Essential.
• Possess strong experience in handling issues in Windows OS – Essential.
• Constantly seeks to improve technical knowledge and research new product capabilities – Essential.
• Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis – Essential.
• Possess excellent communication and interpersonal skills – Essential.
• Participate when needed, the project meetings with the customer – Essential.
• Experience in troubleshooting and fixing audio video equipment – Essential.
• SC Cleared – Essential, Candidates with SC Eligible also preferred.