Technical Support Engineer

Technical Support Engineer – Gloucester (Hybrid)

Location:

Gloucester (Hybrid)

• Early finish on Fridays
• Competitive salary and annual bonus with pay review
• 25 days holiday plus bank holidays (option to buy/sell)
• Strong pension scheme and life assurance
• Professional development, ongoing training and mentoring
• On-site amenities: parking, restaurant, bicycle storage, showers
• Family-friendly and accessible workplace policies

At Safran, we understand that diversity and inclusion make teams stronger and more effective. We are committed to fair and equitable employment practices for everyone.

• Directly manage Airline and/or MRO accounts within the EAME region and act as focal point for technical requests for the three product divisions of Safran Landing Systems.
• Provide timely support in line with customer required date (CRD), including on-wing and in-shop requests, and ensure compliance with flight safety regulations.
• Ensure complete answers are provided to customer requests and interface/coordinate with internal functions within Safran LS (Product Support Engineering, Product Support Management, Customer Support Management, Engineering teams, etc).
• Utilise existing tools (CRM / MS Dynamics) for all requests including documentation, traceability, and on-wing repairs (RDAS).
• Daily management of Aircraft on Ground (AOG) activity and support urgent requests from customers concerning AOG rules.
• Support the Global Out-of-Hours AOG desk by working a weekend day shift on a rotation basis.
• Support routine travel to customers within the EAME region in line with annual visit planning.

• Educated to HND standard or equivalent work experience.
• Experience managing customer relationships.
• Strong analytical and problem‑solving skills.
• Positive team player able to work independently.
• Experience with current applications/tools including MS Dynamics, Tech Pubs Documentation, CRM, On-base.
• Effective communication skills (verbal, written, presentation).
• Flexible approach to support out‑of‑hours AOG management and potential customer visits.