IT Service Desk Agent

Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician!

Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you!

Position: ICT Helpdesk TechnicianLocation:
YateContract Type:
TemporaryWorking Pattern:
Full TimeHourly Rate: £16.62

As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings.

What You'll Do:

• Provide first-line remote support via telephone and remote tools, following established processes.
• Handle service desk inquiries with professionalism and efficiency.
• Conduct site visits when necessary to resolve technical issues.
• Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively.
• Collaborate with team members to deliver outstanding service and support.
• Prioritise workloads to meet peak demands and ensure timely resolutions...