Service Desk Analyst

Service Desk Analyst – MacOS / Apple Devices / Cloud Technologies

Based onsite in Gloucester - possibility to go permanent

We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling.

Key Responsibilities

Provide end-user support and administration for MacOS, Apple laptops, and mobile devices

Configure, deploy, and manage Apple hardware across the business

Support modern workplace and endpoint management solutions

Troubleshoot hardware, software, connectivity, and user-related issues

Support device security, patching, compliance, and asset management

Deliver excellent customer service and technical support to users at all levels

Skills & Experience Required

Knowledge of MacOS and Apple ecosystem devices

Experience supporting laptops, desktops, and mobile devices in enterprise environments

Understanding of networking fundamentals and troubleshooting

Experience with MDM tools such as Jamf is advantageous but not essential

Knowledge of Microsoft 365 and identity/access management solutions

Excellent communication and problem-solving skills

Desirable Skills

Apple certifications or relevant technical certifications

Experience in hybrid cloud environments

Scripting or automation knowledge (Bash, Power Shell, or similar)