Technical Lead, IT​/Tech, Change Management

About Claranet

Founded at the beginning of the  bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers.

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it).

We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is "Team Claranet," our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

The Technical Solutions Change Team is responsible for the provision of in-life change to customers across the breadth of Claranet’s portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers.

In particular, the Technical Solutions Change Team Leader will be accountable for resourcing and prioritising workloads within the Technical Solutions Change Team, and for the enablement and enhancement of strong outcomes and KPI fulfilment across the team. c.6 Technical Solutions Change Engineers will report into this role.

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a Technical Solutions Change Team Leader to lead and manage the Technical Solutions Change team in delivering a seamless technical experience for our customers and ensuring that critical change and governance processes are developed and implemented with customer experience at their core.

• Understand and protect Claranet’s autonomous culture within the Technical Solutions Change Team, ensuring all Technical Solutions Change Engineers are empowered in their roles and encouraged to develop their skills
• Ensure that Technical Solutions Change Engineers can effectively prioritise their time and develop and implement a diverse range of change and governance processes
• Lead, mentor and manage the Technical Solutions team to ensure their skills and knowledge are up-to-date and aligned with the organisation's…