Senior Platform Manager; Server Infrastructure

Job number COO
01428 Faculties Chief Operating Officer (COO) Team Departments Information & Communication Technologies Salary or Salary range £71,793- £82,031 per annum Location/campus White City Campus
- Hybrid Contract type work pattern Full time
- Open ended Posting End Date 18 Oct 2026

We are looking for a skilled and motivated Platform Team Lead (Server Infrastructure) to join our Infrastructure team. In this role, you will take management of the server infrastructure platforms and services that underpin our core server infrastructure, with responsibility for designing, building, automating, and operating resilient compute, storage, and backup environments across the organisation.

Working as part of the wider Hybrid Cloud team, you will help deliver secure, scalable, and highly available infrastructure services that support critical research, teaching, and professional services systems. You will manage the evolution of our infrastructure strategy, ensuring our platforms remain reliable, cost-effective, and aligned with current and future organisational needs.

This is an exciting opportunity to play a key role in modernising infrastructure services and driving adoption of automation, observability, and platform reliability best practices.

You will be responsible for the operational management, maintenance, and continual improvement of enterprise server infrastructure platforms, including hosting, virtualisation, compute, storage, and backup technologies.

You will:

• Manage physical and virtual server infrastructure across colo and campus data centres
• Manage enterprise storage platforms, ensuring performance, resilience, scalability, and effective lifecycle management.
• Manage backup and recovery platforms, including testing, monitoring, retention, and disaster recovery processes.
• Monitor platform health, capacity, and performance, proactively identifying opportunities for optimisation and service improvement.
• Manage the support incident response, root cause analysis, and problem management activities for critical infrastructure services.
• Work closely with security, networking, cloud, and application teams to ensure infrastructure services meet operational and compliance requirements.
• Produce and maintain clear technical documentation, operational procedures, and knowledge articles.
• Attend the college’s data centre locations when required.

• Proven experience in managing enterprise server infrastructure in a complex environment.
• Experience in Leading Technical Teams.
• Knowledge of infrastructure monitoring, alerting, and observability tooling.
• Strong troubleshooting and problem-solving skills with the ability to manage competing priorities effectively.
• Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across technical teams.
• Public cloud infrastructure experience (Azure, AWS, or Google Cloud).
• Knowledge of security and compliance standards relevant to infrastructure operations.
• Experience working within ITIL-aligned service management environments.

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing .