Head of Digital Operations & Infrastructure - Band 8c

• Strategic Leadership and Alignment:
  Proven ability to work with the Director of Digital Operations / CTO to translate the Trust's overarching Digital Strategy into actionable, short- and medium-term Infrastructure and Service Delivery roadmaps, ensuring alignment with Trust and CIC goals.
• Infrastructure Governance and Assurance:
  Strong capability to advise on the strategic design and technical evolution of core Digital Infrastructure, assuring the Director/Board that solutions are resilient, future-proof, secure, and cost-effective for 24/7 clinical operations.
• Critical Risk and Resilience:
  Extensive experience in leading and governing Critical Incident Management (CIM) processes and possessing a strong understanding of digital risk management and governance frameworks.
• Service Transformation and Benefits Realisation:
  Demonstrated track record of leading service-led change, particularly in driving IT Service Management maturity and linking continuous service improvement outcomes (e.g., increased efficiency, improved user experience) to strategic objectives.
• Financial and Commercial Acumen:
  Proven ability to manage significant Digital Budgets (Revenue and Capital), develop compelling business cases for infrastructure investment, and deliver Cost Improvement Plans (CIPs) through effective supplier management.
• Collaborative Stakeholder Management:
  Excellent skill in building strong, collaborative relationships with a significant number of strategic stakeholders (clinical, operational, and external partners) to ensure productive partnerships and shared ownership of digital stability.
• People and Workforce Development:
  Experience in workforce planning and developing the capabilities of multi-disciplinary teams across technical infrastructure and service desk functions, ensuring long-term succession pathways.

The post holder will provide professional, strategic, and operational leadership across the Digital Operations & Infrastructure portfolio, ensuring service continuity, driving technical capability, and leading cultural excellence.

• Direct the strategic and operational functions for Digital Infrastructure (Server, Network, Data Centre), Service Desk (1st/2nd line support), Telephony (Fixed and Mobile), IT Admin, and the Small Works / Projects pipeline.
• Ensure the availability, security, and resilience of all core infrastructure platforms that underpin critical clinical and corporate systems (EPR, PACS, etc.).
• Provide visible senior leadership in Critical Incident Management (CIM), commanding the response to major service outages to minimise clinical impact.
• Act as the strategic link between the overarching Digital Strategy and the operational delivery teams, ensuring all tactical work streams and investments support the Trusts long-term goals.
• Leadership and Culture
  - Provide visible, compassionate, and collaborative leadership to all multi-disciplinary teams within the portfolio, fostering a high-performance culture that reflects the Trust values:
  Caring, Inclusive, Compassionate, Accountable.
• Act as a visible and inspiring leader, driving a service-led culture committed to first-time resolution and excellent user experience across all service desk and infrastructure teams.
• Champion a culture of openness, learning, and continuous improvement, ensuring staff feel empowered to contribute to service evolution.
• Strategy, Planning, Quality & Assurance
  - Develop and execute a strategic roadmap for both Service Delivery and Infrastructure renewal, ensuring technical investment aligns with operational capacity and long-term resilience requirements.
• Define, monitor, and report on critical Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), using performance data to drive service quality and maturity.
• Lead the architectural review of infrastructure platforms, ensuring they are scalable, highly available, and capable of supporting the Trust's evolving clinical informatics needs.
• Innovation, Research and Development
  - Champion the adoption of modern, innovative tooling and methodologies (e.g., automation, proactive monitoring, Cloud adoption principles) to drive operational efficiency and stability across the infrastructure estate.
• Lead service transformation initiatives, focusing on leveraging technology to enhance the staff digital experience and increase the efficiency of clinical and corporate workflows.
• Maintain an…