Insurance Operations Technical Analyst

Overview

Insurance Operations Technical Analyst — Cheltenham (Hybrid c. 2 days/week). 55,000- 60,000 plus 10% max bonus

We are recruiting an Insurance Operations Technical Analyst on behalf of a confidential client within the UK insurance / reinsurance sector.

This role sits within Operations and provides technical expertise across the full insurance lifecycle, supporting scheme participants, internal teams, and outsourced providers. You will act as a subject matter expert, with responsibility for operational controls, data quality, claims support, and continuous improvement.

• Provide technical support across onboarding, eligibility, and claims settlement processes
• Monitor operational controls, risks, and service performance against agreed standards
• Act as a subject matter expert for internal stakeholders and third-party vendors
• Track operational performance and lead continuous improvement initiatives
• Support data quality improvements and systems development activity
• Contribute to audits, regulatory obligations, and risk management activity

• Insurance or reinsurance operations experience
• Strong understanding of underwriting, claims, and bordereaux processes
• Experience working with controls, operating procedures, and third-party suppliers
• Strong stakeholder management and communication skills
• Ability to use data to support operational decision-making and improvement