Technical Claims Specialist; Marine Leisure

Working hours: 35 hours per week, Monday to Friday

Duration: 6 month contract

Location: Hybrid with travel to Gloucester, Manchester or London

Ecclesiastical Insurance, part of Benefact Group, is looking for a Technical Claims Specialist (Marine Leisure) on a 6 month contract.

In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio ensuring high‑quality outcomes, robust governance, and strong customer value.

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy.
• Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.

• Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement.
• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation.
• Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.

• Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards.
• Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight.
• Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines.

• Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams.
• Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution.
• Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.

• Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements.
• Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy.
• Act as a recognised technical leader within the Marine class, supporting continuous improvement and professional development.

• DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
• Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.
• Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
• Experience in delegated authority oversight, audits, and governance.
• Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
• Able to manage multiple priorities, adapt to change, and act as a technical mentor.
• Strong relationship‑building skills and solid understanding of regulatory requirements.
• Experience launching or managing new claims propositions or products.

• Familiarity with MGA governance and oversight frameworks.
• Project management experience.
• Experience in both company market and Lloyd’s environments.

We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.