Supplier Relationship Manager

• Deliver exceptional value through outsourced claims management arrangements, by optimising usage to minimise overall indemnity spend, including fees.
• Develop and maintain best practice decision processes for supply chain usage, working with the claims team to achieve the required service levels while containing costs and indemnity spend.
• Work closely with the Claims Leadership Team to manage, monitor and develop effective MI analysis, tendering and competitive fee structures that drive performance and cost.
• Analyse, review, and report supplier‑led claims trends, including advice to the company on emerging risk or issues likely to impact on underwriting, claims handling or reserving policy.
• Develop key strategies aligned to business objectives, providing regular insight and reporting and escalation where appropriate in line with risk monitoring and governance procedures.
• Deliver a risk‑based audit and evaluation programme to ensure that cost targets and customer service outcomes are achieved across claims.
• Maintain and be instrumental to the oversight and delivery of the Benefact Groups SS2/21 Outsourcing & Third Party Risk Management framework, actively supporting compliance with regulatory obligations.
• Establish and maintain a high‑level profile within the Insurance Market to monitor key trends, risks and potential new strategies or solutions, which may benefit the Claims department future strategy.

• Proven track record of managing a portfolio of outsourced supplier services, for in excess of three years.
• Strong understanding of FCA/PRA regulatory requirements, specifically the FCA’s SS2/21 Outsourcing & Third Party Risk Management framework.
• Proven delivery of indemnity, fee savings and continuous improvement activities across a supply chain account.
• A clear appreciation of the Property & Casualty Market, and the regulatory environment associated with supply chain management.
• Strong communication and negotiation skills – both verbal and written.
• The ability to assimilate and present complex information, through data analysis and reporting.
• Dip CII, or equivalent with progression towards ACII / FCII Qualified with Insurance experience or other relevant qualifications.
• A real passion for improving the customer experience.

Demonstrates expertise in managing outsourced claims services while ensuring compliance with FCA/PRA regulatory requirements. Proficient in data analysis, reporting, and developing strategies that align with business objectives to optimise cost and improve customer experience.