UX, Conversion & Optimisation Manager

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. This role is within the Underwriting Collective, the delegated authority underwriting (MGA) division of PIB Group, providing specialist products distributed through brokers, partners and direct to customers. The team focuses on optimising digital insurance journeys to drive profitable growth across a range of niche and specialist propositions.

As a UX, Conversion & Optimisation Manager at PIB Group, you will develop a pragmatic optimisation roadmap ensuring changes to insurance journeys support good customer outcomes and regulatory obligations. You will review end-to-end online insurance journeys, identifying issues in UX, question sets, content, and form design while leading structured question set analysis. Additionally, you will monitor performance of digital insurance journeys using analytics tools, identifying pain points and championing accessibility and inclusive design against WCAG standards.