Spares Fulfilment Specialist

Job Description Summary

We are hiring for a Spares Fulfilment Specialist to join our Dowty team onsite at our Brockworth location on a 12 month fixed term contract. Our Spares Fulfilment Specialist is responsible for controlling the flow of materials and parts to fulfil customer demand in a timely and accurate manner. You will oversee inventory levels in the relevant sub inventory organisations in line with the forecast, ensure material availability without overstocking, process fulfilment of spares orders, coordinate with various supply chain functions to ensure timely receipt of materials and monitor the progress of spares orders ensuring on-time delivery and minimisation of delinquency.

You will be the supply chain point of contact for the customer facing business, collaborate with programs focal(s) and use this to drive improved business spares planning and execution.

You will collaborate with all aspects of supply chain and customer facing teams and facilitate the progress of spares with the wider Materials team such as Stores & Logistics to meet our external and internal customer service level requirements, on-time.

Job Description

Essential Responsibilities:

• Coordinatethe fulfilment of spares orders, ensuring accurate and timely delivery to customers, MRO (Maintenance, Repair, and Overhaul) activities, and production lines
• Overseeinventorylevels in relevant sub inventory orgs, part availability and materialrequisitionsfor spare parts required across the board
• From the point of materials receipt, picking through to dispatch, review, andprocessspares orders to meet demand
• Coordinate with sourcing, inspection and logistics teams toexpeditematerials supply to meet customer requirements using established Standard Work and Daily Management channels
• Trackprogress of all customer orders and register this information ensuring it is as up to date as possible, always. Monitor purchase parts with sourcing and manufactured parts with the Production Control, providing absolute best predicted delivery dates for all sales orders in the execution window and beyond
• Run and contribute toSales Order Delivery Projectionsmonthly.
• Provide updates to customer facing teams and internal stakeholders on order status, delivery timelines and communicate any delays to stakeholders through theinternal orderbook reviews. Support order acknowledgement/change requests and assist customer facing calls where requested ad-hoc
• Monitor and run theOn-Time-Delivery (OTD)andDelinquencymetric, recording reasons for any misses on a weekly Pareto. Proactively engage in problem solving if any trends are found.
• Establish requiredstandard operating rhythmsfor Spares Planning & Fulfilment within the Materials Fulfilment Team that meets our strategic goals and monitor key processes throughkey performance indicators (KPI's)reviewed within our daily management. Document saidstandard work
• Identify areas forimprovementin our Planning & Fulfilment processes, recommend and implement process changes to increase efficiency, reduce lead times and minimize costs by utilizing ourFlight Deck Toolkit
• Become a "super user" of our ERP system. Train and mentor team members as required
• Act as aleaderto our Intern where you will be responsible for their development throughout their placement, train & mentor on key planning and fulfilment processes, engage in the People, Performance & Growth (PPG) process to set priorities, have career conversations and check-in regularly and contribute to an annual summary.

Qualifications/Requirements:

• Knowledge and experience in supply chain manufacturing processes
• Working knowledge of both ERP & MRP systems
• Proficient in Microsoft Excel Office Suite, particularly Excel
• Established data analytical skills with the use of digital tools like Spotfire & Oracle
• Strong oral and written communication skills
• Strong interpersonal and leadership skills with ability to influence internally and externally
• Proven ability to manage competing priorities and work on own initiative
• Problem solving mindset with ability to adapt in a dynamic environment to meet customer demands.

Desired Characteristics:

• Experience with Oracle E-Business Suite
• Proficient in…