Field Service Technician — Customer‑Focused Tech Pro

Salary and Benefits

Starting salary of £35k + annual bonus, overtime, and a flexible benefits platform.

Eligible candidates must reside within the greater Glasgow or Edinburgh area.

The Field Service Technician delivers field‑based services across our UK brands, ensuring high standards and a seamless service journey for customers.

• Act as a brand ambassador for our products and services.
• Perform service visits, repairing and replacing products across all brands.
• Provide feedback on technical field issues, raising early warnings.
• Deliver excellent customer service across all UK brands.
• Represent the company professionally in conflict situations.
• Reduce warranty costs by meeting business‑defined Key Performance Indicators.
• Conduct site investigations when required.
• Support revenue by offering suitable spare parts and upgrades.
• Assist trainee field service technicians as needed.
• Comply with all health and safety processes.
• Maintain accurate van stock levels following the stock control process.

• Effective customer service experience.
• Ability to work unsupervised and alone.
• Driven to achieve business targets that drive customer satisfaction.
• Plumbing background an advantage.
• Strong verbal and written communication skills.
• Full UK Driver’s License with a maximum of 6 points.

Competitive total rewards package supporting health and wellbeing, career growth and development opportunities, a diverse and inclusive workplace, and a culture of innovation.

Kohler Mira Ltd. comprises Mira Showers, Rada Controls, and KOHLER, each committed to quality and innovation.

We are an equal opportunities employer. If you require adjustments during the recruitment process due to a disability, please contact t

Our recruitment team handles all vacancies via direct hiring and referrals. Speculative CVs sent to Kohler Co. without a specific request will not be accepted.