Cleaning Supervisor; Maternity Cover

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role: Cleaning Supervisor (Maternity Cover)

Contract Type : 9–12 Month Fixed-Term Contract

Shift Pattern : 3 on 3 off shift pattern, working 6:00am–6:00pm

Hourly Rate : £14.35 per hour

Reporting To :
Contract Manager

Overview

The Cleaning Supervisor is responsible for supervising theday-to-day delivery of cleaning services at Gloucester Quays, ensuring that contractual requirements, site specifications and agreed standards are consistently met.

The role involves organising daily deployment, supporting and developing the cleaning team, monitoring performance and maintaining safe working practices. This is a hands-on supervisory role, requiring active participation in cleaning duties alongside effective team leadership.

The Cleaning Supervisor will help maintain a clean, safe and welcoming environment for customers, retailers, visitors and colleagues acrossthe centre’s internal, external and back-of-house areas.

• Oversee daily cleaning operations, allocating tasks to ensure high standards are maintained throughout the centre.
• Conduct regular inspections, address issues promptly and support cleaning audits and KPI targets.
• Coordinate planned and reactive cleaning activities, including deep cleans and event preparation.
• Ensure all public areas, welfare facilities and back-of-house locations remain clean, safe and presentable.

• Lead, motivate and support the cleaning team to deliver aconsistently high standard of service.
• Conduct shift briefings, monitor performance and provide coaching where required.
• Support training, inductions, attendance management and performance reviews.
• Promote a positive team culture and elevate any welfare orconduct concerns appropriately.

• Ensure cleaning equipment and machinery are operated safelyand by authorised personnel only.
• Carry out equipment checks, report defects and oversee maintenance requirements.
• Monitor stock levels of chemicals, consumables and cleaning materials.
• Maintain organised, compliant and well-managed cleaning stores.
• Oversee waste handling and recycling processes in line withsite procedures.
• Maintain clean and organised waste storage areas.
• Promote environmentally responsible practices and minimise unnecessary waste.

• Deliver excellent customer service and act as a professional ambassador for the site.
• Respond to enquiries and cleaning requests in a prompt and courteous manner.
• Work closely with centre management, security, contractors andother stakeholders to support site operations.

• Ensure all cleaning activities are carried out in accordance with health & safety, COSHH and company procedures.
• Promote safe working practices, including the correct use ofPPE and warning signage.
• Report hazards, incidents and near misses, ensuring accurate records are maintained.
• Maintain compliance with all site policies, inspections and operational procedures.